At Velvet Imperial, we understand the importance of a seamless and efficient shipping process. We strive to provide our customers with a hassle-free experience when it comes to receiving their exquisite fine jewelry. Our shipping policy is designed to ensure that your order is delivered safely and promptly, allowing you to enjoy your new treasures as soon as possible.

Shipping Methods:We offer a variety of shipping methods to cater to your specific needs. Whether you prefer standard shipping or expedited delivery, we have options available to accommodate your preferences. Our shipping partners are reliable and experienced, ensuring that your package is handled with care throughout the entire journey.

Shipping Times:Once your order is placed, our team works diligently to process and prepare it for shipment. We aim to dispatch all orders within 1-2 business days. The estimated shipping times will vary depending on your location and the shipping method selected. Rest assured, we will provide you with a tracking number so you can easily monitor the progress of your package.

Shipping Costs:Shipping costs are determined based on the weight and dimensions of your order, as well as the shipping method chosen. During the checkout process, you will be able to view the shipping costs associated with your specific order. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your jewelry.

International Shipping:Velvet Imperial proudly offers international shipping to customers around the world. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the customer and may vary depending on the country's regulations. We recommend contacting your local customs office for more information.

Order Tracking:Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your package and estimate its arrival date. If you have any questions or concerns regarding the tracking of your order, our customer support team is here to assist you.

Shipping Address:Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any delays or misdeliveries caused by incorrect address information. If you need to make any changes to your shipping address after placing an order, please contact our customer support team as soon as possible.

Shipping Restrictions:While we strive to offer worldwide shipping, there may be certain countries or regions where we are unable to deliver due to legal restrictions or logistical challenges. If you are unsure whether we can ship to your location, please reach out to our customer support team, and we will be happy to assist you.

Customer Satisfaction:At Velvet Imperial, customer satisfaction is our top priority. If you have any questions, concerns, or issues regarding the shipping of your order, please do not hesitate to contact our dedicated customer support team. We are here to ensure that your jewelry arrives safely and that you are delighted with your shopping experience.

At Velvet Imperial, we understand that sometimes a purchase may not meet your expectations. That's why we have a hassle-free return and exchange policy in place to ensure your satisfaction.

Returns:

If you are not completely satisfied with your purchase, you have the option to return it within 30 days of delivery. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer service team with your order number and reason for the return. We will provide you with a return authorization and further instructions on how to proceed.

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If approved, we will process a refund to your original payment method within 5 business days. Please note that shipping costs are non-refundable.

Exchanges:

If you would like to exchange your purchase for a different size, color, or style, please contact our customer service team within 30 days of delivery. We will provide you with an exchange authorization and further instructions on how to proceed.

Once we receive your item for exchange, our team will inspect it to ensure it meets the exchange criteria. If approved, we will send you the requested replacement item. Please note that shipping costs for the exchange will be the responsibility of the customer.

Exceptions:

There are certain items that are not eligible for return or exchange, including personalized or custom-made jewelry. Additionally, any items that show signs of wear, damage, or alteration will not be accepted.

Conclusion:

At Velvet Imperial, we strive to provide you with the highest quality fine jewelry. If for any reason you are not completely satisfied with your purchase, our return and exchange policy ensures that you have the flexibility to make the right decision. Please contact our customer service team for any further assistance or inquiries.

At Velvet Imperial, we understand that sometimes a purchase may not meet your expectations. That's why we have a comprehensive and hassle-free return and exchange policy in place to ensure your satisfaction.

Returns:

If you are not completely satisfied with your purchase, you have the option to return it within 30 days of delivery. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags and labels intact.

To initiate a return, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team with your order number and the reason for the return. You can contact us via email at velvetimpads@gmail.com .

2. Receive Return Authorization: Our team will provide you with a return authorization number and detailed instructions on how to proceed with the return.

3. Pack Your Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Ensure that the return authorization number is clearly marked on the package.

4. Ship the Item: Send the package to the address provided by our customer service team. Please note that you are responsible for the return shipping costs.

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If approved, we will process a refund to your original payment method within 5 business days. Please note that shipping costs are non-refundable.

Exchanges:

If you would like to exchange your purchase for a different size, color, or style, we are here to assist you. Our exchange process is simple and straightforward:

1. Contact Customer Service: Reach out to our customer service team within 30 days of delivery to request an exchange. Provide your order number and details of the item you wish to exchange, as well as the desired replacement item.

2. Receive Exchange Authorization: Our team will provide you with an exchange authorization number and further instructions on how to proceed.

3. Pack Your Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Ensure that the exchange authorization number is clearly marked on the package.

4. Ship the Item: Send the package to the address provided by our customer service team. Please note that shipping costs for the exchange will be the responsibility of the customer.

Once we receive your item for exchange, our team will inspect it to ensure it meets the exchange criteria. If approved, we will send you the requested replacement item. We strive to process exchanges promptly, and you will receive a confirmation email once your new item has been shipped.

Exceptions:

While we strive to accommodate all return and exchange requests, there are certain items that are not eligible:

- Personalized or Custom-Made Jewelry: Items that have been personalized or custom-made according to your specifications cannot be returned or exchanged.
- Items Showing Signs of Wear, Damage, or Alteration: Any items that show signs of wear, damage, or alteration will not be accepted for return or exchange.
- Final Sale Items: Items marked as "Final Sale" are not eligible for return or exchange.

Damaged or Defective Items:

If you receive an item that is damaged or defective, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost to you. Please provide detailed information about the issue, including photos if possible, to help us resolve the matter quickly.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and inspected, a gift certificate will be mailed to you.

Conclusion:

At Velvet Imperial, we are committed to providing you with the highest quality fine jewelry and exceptional customer service. If for any reason you are not completely satisfied with your purchase, our return and exchange policy ensures that you have the flexibility to make the right decision. Please contact our customer service team for any further assistance or inquiries.