Shipping Policy

At Velvet Imperial, we understand the importance of a seamless and efficient shipping process. We strive to provide our customers with a hassle-free experience when it comes to receiving their exquisite fine jewelry. Our shipping policy is designed to ensure that your order is delivered safely and promptly, allowing you to enjoy your new treasures as soon as possible.

Shipping Methods:

We offer a variety of shipping methods to cater to your specific needs. Whether you prefer standard shipping or expedited delivery, we have options available to accommodate your preferences. Our shipping partners are reliable and experienced, ensuring that your package is handled with care throughout the entire journey.

Shipping Times:

Once your order is placed, our team works diligently to process and prepare it for shipment. We aim to dispatch all orders within 1-2 business days. The estimated shipping times will vary depending on your location and the shipping method selected. Rest assured, we will provide you with a tracking number so you can easily monitor the progress of your package.

Shipping Costs:

Shipping costs are determined based on the weight and dimensions of your order, as well as the shipping method chosen. During the checkout process, you will be able to view the shipping costs associated with your specific order. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your jewelry.

International Shipping:

Velvet Imperial proudly offers international shipping to customers around the world. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the customer and may vary depending on the country's regulations. We recommend contacting your local customs office for more information.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your package and estimate its arrival date. If you have any questions or concerns regarding the tracking of your order, our customer support team is here to assist you.

Shipping Address:

Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any delays or misdeliveries caused by incorrect address information. If you need to make any changes to your shipping address after placing an order, please contact our customer support team as soon as possible.

Shipping Restrictions:

While we strive to offer worldwide shipping, there may be certain countries or regions where we are unable to deliver due to legal restrictions or logistical challenges. If you are unsure whether we can ship to your location, please reach out to our customer support team, and we will be happy to assist you.

Customer Satisfaction:

At Velvet Imperial, customer satisfaction is our top priority. If you have any questions, concerns, or issues regarding the shipping of your order, please do not hesitate to contact our dedicated customer support team. We are here to ensure that your jewelry arrives safely and that you are delighted with your shopping experience.