Return & Exchange Policy
At Velvet Imperial, we understand that sometimes a purchase may not meet your expectations. That's why we have a hassle-free return and exchange policy in place to ensure your satisfaction.
Returns:
If you are not completely satisfied with your purchase, you have the option to return it within 30 days of delivery. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer service team with your order number and reason for the return. We will provide you with a return authorization and further instructions on how to proceed.
Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If approved, we will process a refund to your original payment method within 5 business days. Please note that shipping costs are non-refundable.
Exchanges:
If you would like to exchange your purchase for a different size, color, or style, please contact our customer service team within 30 days of delivery. We will provide you with an exchange authorization and further instructions on how to proceed.
Once we receive your item for exchange, our team will inspect it to ensure it meets the exchange criteria. If approved, we will send you the requested replacement item. Please note that shipping costs for the exchange will be the responsibility of the customer.
Exceptions:
There are certain items that are not eligible for return or exchange, including personalized or custom-made jewelry. Additionally, any items that show signs of wear, damage, or alteration will not be accepted.
Conclusion:
At Velvet Imperial, we strive to provide you with the highest quality fine jewelry. If for any reason you are not completely satisfied with your purchase, our return and exchange policy ensures that you have the flexibility to make the right decision. Please contact our customer service team for any further assistance or inquiries.
At Velvet Imperial, we understand that sometimes a purchase may not meet your expectations. That's why we have a comprehensive and hassle-free return and exchange policy in place to ensure your satisfaction.
Returns:
If you are not completely satisfied with your purchase, you have the option to return it within 30 days of delivery. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags and labels intact.
To initiate a return, please follow these steps:
1. Contact Customer Service: Reach out to our customer service team with your order number and the reason for the return. You can contact us via email at velvetimpads@gmail.com .
2. Receive Return Authorization: Our team will provide you with a return authorization number and detailed instructions on how to proceed with the return.
3. Pack Your Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Ensure that the return authorization number is clearly marked on the package.
4. Ship the Item: Send the package to the address provided by our customer service team. Please note that you are responsible for the return shipping costs.
Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If approved, we will process a refund to your original payment method within 5 business days. Please note that shipping costs are non-refundable.
Exchanges:
If you would like to exchange your purchase for a different size, color, or style, we are here to assist you. Our exchange process is simple and straightforward:
1. Contact Customer Service: Reach out to our customer service team within 30 days of delivery to request an exchange. Provide your order number and details of the item you wish to exchange, as well as the desired replacement item.
2. Receive Exchange Authorization: Our team will provide you with an exchange authorization number and further instructions on how to proceed.
3. Pack Your Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Ensure that the exchange authorization number is clearly marked on the package.
4. Ship the Item: Send the package to the address provided by our customer service team. Please note that shipping costs for the exchange will be the responsibility of the customer.
Once we receive your item for exchange, our team will inspect it to ensure it meets the exchange criteria. If approved, we will send you the requested replacement item. We strive to process exchanges promptly, and you will receive a confirmation email once your new item has been shipped.
Exceptions:
While we strive to accommodate all return and exchange requests, there are certain items that are not eligible:
- Personalized or Custom-Made Jewelry: Items that have been personalized or custom-made according to your specifications cannot be returned or exchanged.
- Items Showing Signs of Wear, Damage, or Alteration: Any items that show signs of wear, damage, or alteration will not be accepted for return or exchange.
- Final Sale Items: Items marked as "Final Sale" are not eligible for return or exchange.
Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost to you. Please provide detailed information about the issue, including photos if possible, to help us resolve the matter quickly.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, youāll receive a gift credit for the value of your return. Once the returned item is received and inspected, a gift certificate will be mailed to you.
Conclusion:
At Velvet Imperial, we are committed to providing you with the highest quality fine jewelry and exceptional customer service. If for any reason you are not completely satisfied with your purchase, our return and exchange policy ensures that you have the flexibility to make the right decision. Please contact our customer service team for any further assistance or inquiries.