Refund Policy

At Velvet Imperial, we understand that sometimes a purchase may not meet your expectations. That's why we have implemented a comprehensive refund policy to ensure your satisfaction.

Our refund policy allows you to return any item purchased from our store within 30 days of the delivery date. Whether you have changed your mind or encountered any issues with the product, we are here to assist you.

To be eligible for a refund, the item must be in its original condition, unused, and in the same packaging as when you received it. Please note that certain items, such as personalized or custom-made pieces, may not be eligible for a refund due to their unique nature.

Here is a step-by-step guide on how to initiate a refund:

  1. Contact our customer support team via email or phone within 30 days of receiving your order. Provide them with your order number and a brief explanation of the reason for the return.
  2. Our customer support team will guide you through the return process and provide you with a return authorization number (RAN).
  3. Package the item securely, including all original packaging and any accessories that came with it.
  4. Clearly write the return authorization number (RAN) on the outside of the package.
  5. Ship the package back to us using a trackable shipping method. Please note that the return shipping costs will be the responsibility of the customer.
  6. Once we receive the returned item, our quality control team will inspect it to ensure it meets the refund eligibility criteria.
  7. If the item is approved for a refund, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase.
  8. Please allow 5-7 business days for the refund to be processed and reflected in your account.

It is important to note that refunds are subject to our discretion and may be denied if the item does not meet the refund eligibility criteria. In such cases, we will contact you to discuss alternative options.

If you have any further questions or require assistance with our refund policy, please do not hesitate to contact our customer support team. We are here to ensure your shopping experience with Velvet Imperial is nothing short of exceptional.