FAQ

FAQ

Some frequently asked questions our customers might be having in there mind.

So, you are looking to deliver it to some other address or just liked some other peace of art from one of our collections and wanted to modify your order. The answer to this question is Yes it can be done but please do keep in mind all the modification can only be done before the pickup. If its already done then sorry we can’t do anything now.

Yes, it can be done easily just contact us via live chat or phone number with your order ID but please do it before the shipping process starts. After the shipping is done we can’t help you in it.

So you liked one our jewellery and want to wear for the todays party, but wanted it to be delivered today only. Yes but it can be possible only if you are within Delhi.

Well for our superwoman’s we have selected really the best of our delivery companies to let the package to be handle safe and sound. It gonna take 5-7 days for your Velvet Imperial order to be delivered. But don’t be surprise if we gets in your city faster with our super drones which delivers your order at speed of a light. ⚡

RECENT UPDATE: WE MIGHT NOT ABLE TO DELIVER TO FEWER AREAS DUE TO COVID RESTRICTIONS. PLEASE CHECK YOUR LOCATION IS IT IN SAFE ZONE.

Yes, we know sometimes it get skeptical that brands don’t offer cash on delivery but we are not one of them. Yes, cash on delivery option is available for all customers. You can use COD (Cash on Delivery) option as mode of payment just select Cash on Delivery when placing the order.

Ohhh snap! What’s stopping you?

  • EXPENSIVE: Well if you thought to take out lesser money out of your pocket so here is the special discount code only for you 10% off use code VelvetImp10 (only for first time customers).
  • NEED TO CHANGE PRODUCT: Yes, you can surely do that just contact us via live chat or the customer support number and provide us your order ID so that we can replace old order with new one and ship it to you.
  • DELIVERY IS TAKING TOO LONG: We surely do know we have done a terrible mistake please contact us and let us know maybe we can help you in it. We do assure our customers satisfaction is our highest priority.

If none these scenarios for your case just contact ASAP via WhatsApp (8585854206) or live chat. But please do it before the shipping process starts.

We do check each and every order before packing and our package box is a mammoth to handle all the jolts in transit. Yeah but sometimes things might go wrong don’t worry we have your back!

Send us an image of the item within 24 hours of receiving the delivery package on WhatsApp number +91 8585854206 or email us at [email protected]

For more info read our return and refund policy.

Ok so its not fitting you up because of the wrong size you received. Just contact us and we gonna help you in it.

And sorry for our mistake!

Did we miss something?

Please contact us we are happy to help you!

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